Refund policy
Refund Policy
We want you to be completely satisfied with your Jay's Equipment Seat Cover. If you're not happy for any reason, we'll make it right.
30-Day Returns
You may return any unused item in its original condition within 30 days of delivery for a full refund or exchange. No questions asked.
To be eligible for a return:
- The cover must be unused and unwashed
- It must be in its original packaging
- Your order must have been placed within the last 30 days
How to Start a Return
Contact us before sending anything back:
- Email: contact@equipmentseatcovers.com
- Phone: 541-401-5933
- Hours: Monday–Friday, 9am–5pm PST
We'll reply within 1 business day with return instructions and a return shipping label.
Return Shipping
We cover return shipping on all US orders — no cost to you.
For international returns, the customer is responsible for return shipping costs.
Refunds
Once we receive and inspect your return, we'll process your refund within 3–5 business days. Refunds are issued to your original payment method. You'll receive a confirmation email when it's done.
Exchanges
Need a different size or color? We'll ship your replacement as soon as we receive your return. Let us know what you need when you contact us and we'll hold it for you.
Damaged or Incorrect Items
If your order arrived damaged or we sent the wrong item, contact us within 7 days of delivery. We'll send a replacement at no charge and cover all return shipping.
Custom and Bulk Orders
Custom-branded and bulk fleet orders (5+ units) are non-refundable unless the item is defective or we made an error. Contact us before placing a bulk order if you have sizing questions — we're happy to help you get it right the first time.
Questions?
Call us at 541-401-5933 or email contact@equipmentseatcovers.com
Monday–Friday · 9am–5pm PST · Eugene, Oregon